Returns & Exchanges
At The Source AV, we want you to be completely satisfied with your high-fidelity audio equipment. If your purchase doesn't meet your expectations, we offer a 30-day return window for most items in their original, resaleable condition.
Request Authorization
Contact our support team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.
Pack Securely
Place the product in its original manufacturer packaging, including all cables, manuals, and accessories, then secure it inside a sturdy shipping box to prevent damage.
Label and Ship
Clearly write your RMA number on the outer shipping carton and send the package to our returns department using a trackable shipping service.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing