Frequently Asked Questions
Your guide to premium audio and visual experiences
What is your shipping policy for high-end audio equipment?
We offer free standard shipping on all orders over $99 within the contiguous United States. For sensitive high-fidelity components, we use specialized packaging and fully insured carriers to ensure your gear arrives in pristine condition.
Do you offer a warranty on electronics?
Yes, all products sold by The Source AV are covered by the full manufacturer's warranty. As an authorized dealer for every brand we carry, we can assist you with any warranty claims or technical support needs.
What is your return policy for open-box items?
We offer a 30-day return window for most products. Please note that certain high-end headphones and custom-configured items may be subject to a restocking fee if returned in opened or used condition.
Can I schedule a private audition before purchasing?
Absolutely. We encourage customers to visit our showroom for a private listening session. You can contact our team via phone or email to schedule an appointment in one of our dedicated hi-fi rooms.
Do you provide professional installation services?
Yes, we offer professional home theater and multi-room audio installation services. Our expert technicians can help with everything from speaker placement and calibration to complete smart home integration.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger investments, we also offer flexible financing options through Affirm to help you build your dream system over time.